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| Offerings | FULLCARE Provisions | National requirement | Safe service life | ||||
| Date of purchase | Machine warranty | Service approach | Other notes | Whole machine | Main components | ||
| Residential air energy | Before 2020 | 3 years | Visit | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | 2021-2022 | 5 years | 上门 | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | January 1, 2023- By March 31, 2023 | 6 years | 上门 | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | April 1, 2024- present | 6 years | 上门 | Whole machine warranty Compressor warranty 10 years (or subject to sales contract) | 3 years | 3 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online purchaser is responsible for, belonging to the online purchaser of other services promised by the online purchaser is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components are bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the cost of non-major parts that have been bad.
6, the dealer's own commitment to additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7. Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: a valid warranty certificate issued on the date of the starting date of the warranty period; no valid warranty certificate, according to the factory date 3 months after the starting date of the warranty period; if there is neither a valid warranty certificate nor the date of the factory, according to the earliest date of listing of the product 6 months after the date of the warranty period as the starting date of the warranty period.
| Categorize | Project category | Project content | Equipment power | |
| 10KW and below ~ 30KW | 31~42KW | |||
| 3P~10P | 12P~15P | |||
| Home service fee | On-site commissioning Guidance, explanation | Door-to-door commissioning, explanation, no replacement parts, noise, etc. | 60 | 60 |
| Tinker | Electrical parts | Replacement of line controller/display, replacement of temperature sensing wires (signal wires, temperature sensing wires) Replacement of wiring harnesses, internal power wires of the machine, replacement of terminal blocks, replacement of fan capacitors, replacement of four-way valve coils, electronic expansion valve coils; Replacement of AC contactors, replacement of fan blades, replacement of compressor acoustic insulation, replacement of sheet metal acoustic insulation, and other items (electrical repair items not described) | 200 | 200 |
| Overhaul | Electronic control parts | Replacement of inverter drive board, replacement of controller main control board, replacement of phase sequence board, filter board, replacement of transformer; replacement of fan motor, replacement of pressure sensor, replacement of water flow switch, replacement of compressor crankshaft heating tape; replacement of chassis ice melting heating tape, replacement of remote control module | 360 | 360 |
| Exterior parts | Replacement of top cover panel, front panel, side panels | 1100 | 1400 | |
| Overhauls | Refrigeration system components | Replacement of electronic expansion valves, replacement of check valves, replacement of filters, replacement of gas/liquid separators; replacement of high and low pressure protectors, replacement of shut-off valves, replacement of needle valves, replacement of copper tubing assemblies; refilling of Freon, refinishing of welds, picking up of leaks, refilling of Freon | 800 | 1100 |
1, aerial work fee (need to outdoor, not including balcony), 3 ~ 10 floor 100 yuan, more than 11 floor 200 yuan, the same equipment repair, single repair.
2, refrigeration system parts repair, has included freon cost. Multiple repairs of the same equipment will be settled at the highest level, and other items will be settled at 50%.
3, transportation costs, room and board standards (unit: yuan / unit / time), the local service center to the user site 20 kilometers (including 20 kilometers) beyond the distance of the repair, can be settled in accordance with the following standards for transportation subsidies:
Transportation costs, according to the one-way 2 yuan / vehicle kilometer (including fuel costs, highway tolls, bridge tolls) to calculate the transportation subsidy, each maintenance dispatcher only subsidize the cost of transportation 1 time.
Accommodation and food, more than 200 kilometers, such as the need for accommodation, with a formal invoice at 150 yuan / day for subsidies (including food), each single maintenance of the worker is only subsidized for 1 person's accommodation costs.
Calculation of transportation fee: Example 1: the actual kilometer is 32 kilometers, remote fee = 32 * 2 = 64 yuan; Example 2: the actual kilometer is 20 kilometers, remote fee = 0 yuan
Door-to-door service fee and maintenance fee can not be charged at the same time
If the service provider comes to your home and does not repair the device for any special reason, the service provider can charge the door-to-door service fee + remote fee, and the repair fee is no longer charged; on the contrary, the service provider can charge the repair fee + remote fee + parts fee.
01Due to the user's power supply voltage instability, more than Fokai air can be used or line is not standardized, does not meet the national safety standards for electricity caused by air can be damaged;.
02Due to the user's use, storage and damage caused by improper;.
03Non-designated service outlets installation, maintenance, removal and damage caused by our company.
04No proof of purchase and valid invoice.
05Three packs of certificates or invoices with the repair of the product model does not match or have altered.
06Damage caused by force majeure.
07Purchased air can exceed the warranty period.
08Not our external commitment to free of charge service programs
| Offerings | Fee schedule | Instruction |
| Integral air energy machine | 560 | 1, the removal of the machine contains dismantling, installation and commissioning, does not provide with goods services, such as the need to bring goods, with goods by the user and the service provider to negotiate charges; 2, in the process of removing the machine involves playing the wall holes, cut the glass does not implement the free service; 3, dismantling of the old machine, is responsible only for the removal of the air energy product itself, and the other by the user to dismantle the user, or with the user to negotiate individually; 4, the need to increase the material costs are calculated separately. |
| Air Split Units | 880 | 1, the removal of the machine contains dismantling, installation and commissioning, does not provide with goods services, such as the need to bring goods, with goods by the user and the service provider to negotiate charges; 2, in the process of removing the machine involves playing the wall holes, cut the glass does not implement the free service; 3, dismantling of the old machine, is responsible only for the removal of the air energy product itself, and the other by the user to dismantle the user, or with the user to negotiate individually; 4, the need to increase the material costs are calculated separately. |
1、turn off the power.
2、close the cold water inlet valve, open the sewage outlet and circulation holes to drain the water tank.
3、directly open the cold water valve rinse, rinse to clean water can be, this cleaning method can only clean the lower half of the tank.
4、you can use a hose from the cold water valve to the hot water outlet for rinsing, rinsing to the water until clean, this method can be rinsed to the water tank coil on the dirt.
5、the water tank scaling is serious, need to add citric acid at 1:10 ratio with a circulation pump for cleaning (this method requires professional staff on).
1、host sheet metal shell dirty can use a rag dipped in detergent (detergent, laundry detergent or air conditioning cleaner) wipe clean on it.
2、the host behind the evaporator (fins) dirty, it is best to disconnect the power supply, spray some detergent on the evaporator, brush clean, and rinse with water from the top down, do not rinse inside, because the motor inside is electrically charged.
Warm reminder: when cleaning, pay attention to try not to touch the fins with your hands, fins like razor blades are very sharp, will cut your hands.
Fluorine cycle refers to the system with Freon, the host and the water tank connected by copper pipe, the shorter the distance between the copper pipe the better the heating effect, the standard is 3 meters.
Water cycle refers to the unit with its own internal heat exchanger and water pump, the host and the water tank directly between the water pipe connection.