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| Offerings | FULLCARE Provisions | National requirement | Safe service life | ||||
| Date of purchase | Machine warranty | Service approach | Other notes | Whole machine | Main components | ||
| Residential air energy | Before 2020 | 3 years | Visit | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | 2021-2022 | 5 years | 上门 | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | January 1, 2023- By March 31, 2023 | 6 years | 上门 | Whole machine warranty (or subject to the sales contract) | 3 years | 3 years | / |
| Residential air energy | April 1, 2024- present | 6 years | 上门 | Whole machine warranty Compressor warranty 10 years (or subject to sales contract) | 3 years | 3 years | / |
1、Household products for commercial use are guaranteed for 3 years, except for commercial products.
2, has occurred in the maintenance service products, such as the same parts within a month of the same fault by the original service unit is responsible for free maintenance.
3, the sample machine, processing discount machine (and other external products) machine repair 3 years, the appearance of the non-repair, non-returnable
4, online purchase of the machine to enjoy the normal product warranty policy, the new purchase of the machine within 15 days of the occurrence of the return and replacement services by the online purchaser is responsible for, belonging to the online purchaser of other services promised by the online purchaser is responsible for the content.
5、Outside of the machine warranty period, the main components in the warranty period of maintenance services, if the same time the main components and non-major components are bad, then do not charge the maintenance fee, door-to-door fee and the main parts fee, but charge the cost of non-major parts that have been bad.
6, the dealer's own commitment to additional services and additional non-original configuration of the gift, the relevant dealer is responsible for the service.
7. Warranty certificate: Commercial invoice, machine-printed invoice or valid receipt is the valid warranty certificate.
8, the warranty period is defined: a valid warranty certificate issued on the date of the starting date of the warranty period; no valid warranty certificate, according to the factory date 3 months after the starting date of the warranty period; if there is neither a valid warranty certificate nor the date of the factory, according to the earliest date of listing of the product 6 months after the date of the warranty period as the starting date of the warranty period.
| Categorize | Project category | Project content | Equipment power | |
| 10KW and below ~ 30KW | 31~42KW | |||
| 3P~10P | 12P~15P | |||
| Home service fee | On-site commissioning Guidance, explanation | Door-to-door commissioning, explanation, no replacement parts, noise, etc. | 60 | 60 |
| Tinker | Electrical parts | Replacement of line controller/display, replacement of temperature sensing wires (signal wires, temperature sensing wires) Replacement of wiring harnesses, internal power wires of the machine, replacement of terminal blocks, replacement of fan capacitors, replacement of four-way valve coils, electronic expansion valve coils; Replacement of AC contactors, replacement of fan blades, replacement of compressor acoustic insulation, replacement of sheet metal acoustic insulation, and other items (electrical repair items not described) | 200 | 200 |
| Overhaul | Electronic control parts | Replacement of inverter drive board, replacement of controller main control board, replacement of phase sequence board, filter board, replacement of transformer; replacement of fan motor, replacement of pressure sensor, replacement of water flow switch, replacement of compressor crankshaft heating tape; replacement of chassis ice melting heating tape, replacement of remote control module | 360 | 360 |
| Exterior parts | Replacement of top cover panel, front panel, side panels | 1100 | 1400 | |
| Overhauls | Refrigeration system components | Replacement of electronic expansion valves, replacement of check valves, replacement of filters, replacement of gas/liquid separators; replacement of high and low pressure protectors, replacement of shut-off valves, replacement of needle valves, replacement of copper tubing assemblies; refilling of Freon, refinishing of welds, picking up of leaks, refilling of Freon | 800 | 1100 |
1, aerial work fee (need to outdoor, not including balcony), 3 ~ 10 floor 100 yuan, more than 11 floor 200 yuan, the same equipment repair, single repair.
2, refrigeration system parts repair, has included freon cost. Multiple repairs of the same equipment will be settled at the highest level, and other items will be settled at 50%.
3, transportation costs, room and board standards (unit: yuan / unit / time), the local service center to the user site 20 kilometers (including 20 kilometers) beyond the distance of the repair, can be settled in accordance with the following standards for transportation subsidies:
Transportation costs, according to the one-way 2 yuan / vehicle kilometer (including fuel costs, highway tolls, bridge tolls) to calculate the transportation subsidy, each maintenance dispatcher only subsidize the cost of transportation 1 time.
Accommodation and food, more than 200 kilometers, such as the need for accommodation, with a formal invoice at 150 yuan / day for subsidies (including food), each single maintenance of the worker is only subsidized for 1 person's accommodation costs.
Calculation of transportation fee: Example 1: the actual kilometer is 32 kilometers, remote fee = 32 * 2 = 64 yuan; Example 2: the actual kilometer is 20 kilometers, remote fee = 0 yuan
Door-to-door service fee and maintenance fee can not be charged at the same time
If the service provider comes to your home and does not repair the device for any special reason, the service provider can charge the door-to-door service fee + remote fee, and the repair fee is no longer charged; on the contrary, the service provider can charge the repair fee + remote fee + parts fee.
01Due to the user's power supply voltage instability, more than Fokai air can be used or line is not standardized, does not meet the national safety standards for electricity caused by air can be damaged;.
02Due to the user's use, storage and damage caused by improper;.
03Non-designated service outlets installation, maintenance, removal and damage caused by our company.
04No proof of purchase and valid invoice.
05Three packs of certificates or invoices with the repair of the product model does not match or have altered.
06Damage caused by force majeure.
07Purchased air can exceed the warranty period.
08Not our external commitment to free of charge service programs
| Offerings | Fee schedule | Instruction |
| Integral air energy machine | 560 | 1, the removal of the machine contains dismantling, installation and commissioning, does not provide with goods services, such as the need to bring goods, with goods by the user and the service provider to negotiate charges; 2, in the process of removing the machine involves playing the wall holes, cut the glass does not implement the free service; 3, dismantling of the old machine, is responsible only for the removal of the air energy product itself, and the other by the user to dismantle the user, or with the user to negotiate individually; 4, the need to increase the material costs are calculated separately. |
| Air Split Units | 880 | 1, the removal of the machine contains dismantling, installation and commissioning, does not provide with goods services, such as the need to bring goods, with goods by the user and the service provider to negotiate charges; 2, in the process of removing the machine involves playing the wall holes, cut the glass does not implement the free service; 3, dismantling of the old machine, is responsible only for the removal of the air energy product itself, and the other by the user to dismantle the user, or with the user to negotiate individually; 4, the need to increase the material costs are calculated separately. |
In operation, the evaporator absorbs heat from the ambient thermal energy of the air, which is compressed by the compressor into a high-temperature, high-pressure gas, and when condensed into a liquid through the condenser, the heat released is transferred to the water in the tank, causing the water temperature to rise. The condensed liquid is throttled back to the evaporator through the expansion valve and then absorbs heat from the air, and so on.
①. The evaporator plays the role of heat absorption during the operation of the host. In the process of running refrigerant than the air temperature is low, driven by the fan air flow from the evaporator, the refrigerant in the evaporator to absorb the heat in the air. For example, when the air temperature is 0 ℃, the refrigerant is -8 ℃ or so, the high temperature of the air heat transfer to the low temperature of the refrigerant, so as to achieve the purpose of absorbing heat energy from the air.
②. Compressor in the air water heater in the “heart” part. By the compressor work to absorb heat after the refrigerant for compression, compressed into high temperature and high pressure gas, the highest temperature up to 120 ℃.
③. Condenser in the work of the role of heat transfer, by the compressor work after the high temperature refrigerant and water heat exchange. High-temperature refrigerant by the compressor work pressure into the condenser, low-temperature water encountered high-temperature refrigerant heat exchange between the two, so as to achieve the purpose of raising the temperature of the water.
Horsepower is only called engineering, not a legal unit of measurement, the industry is accustomed to ordinary air conditioning refrigeration capacity per 2200-2600W is counted as 1 horse, the air can be the number of horses just along the air-conditioning industry called, but the air can be born for the production of heat to the refrigeration capacity of the division of the number of horses and is not standardized, the choice of the air can be more concerned about the amount of heat production instead of the number of horses, the number of horses of the heat pump products is just a fuzzy unit of the concept of the country has not issued a relevant policy.
Fog or host “smoke” hot air; host sound louder than usual seems to have a strange noise; fan does not turn the motor buzzing; host under the water flow; are the normal phenomenon of frost. Host under the drainage is condensate, will not have an impact on the system pressure, if the system is leaking, will fall pressure. Turn off the machine for a period of time or drainage, is the condensation on the fins, is also a normal phenomenon.
When you first turn on the machine, the host will not rotate for 1-2 minutes, the machine has a self-test function, a normal phenomenon.
1、energy storage, heating temperature continues to be balanced, there will be no indoor temperature cold and hot phenomenon, to avoid frequent start and stop of the host;
2、Efficient defrosting, reducing defrosting time.
3、the top of the water tank exhaust, exhaust effect is better, to protect the normal operation of the system.
Water from the tank's fill port or drain on the water pressure to see the pressure gauge, do not have to wait until 0 and then add, the pressure is less than 0.05 can be added to the water (general recommendations: floor heating 0.15-0.2, heater 0.1-0.15). Some areas do not have a pressure gauge installed, when is the water on, up to how much is considered full? The machine can run normally do not need to add water, if the lack of water, the panel will report the water flow switch failure, or the water tank gurgling is also a lack of water; on the water when you open the top of the water tank exhaust valve, up to the exhaust valve out of the water can be.
1、the host under the water inlet live connection removed;
2、the drain port under the water tank open;
3、the lowest point of the pipeline drain valve open;
4、the pump at both ends of the live connection to remove the drainage, if it is a built-in pump, in the host near the bottom of the location of a drain, open the drain can be plate for the pump and the pump in the water drain, built-in pump is straight, and external pumps are different, will not store water.
Panel setting is the return water temperature, heating: water temperature is higher than the return water temperature within 10 degrees is normal; refrigeration: return water is higher than the water within 5 degrees is normal; stop running when the water temperature and the return water temperature is the same is normal.
This is a normal phenomenon, is the machine senses the low temperature to start the anti-freeze protection. Ambient temperature of 20 or 30 degrees also start, because the machine is on the cooling mode, the temperature of the machine is lower than about 10 degrees will also start the anti-freeze protection. Panel display: unit antifreeze, the water temperature is lower than 4 degrees, the external machine buzzing does not stop, this is a normal antifreeze protection, the water temperature reaches 12 degrees, stop antifreeze. Unit antifreeze can be turned on.
Regardless of whether it is fixed-frequency or inverter, on state: the pump has been rotating without stopping; off state: the water temperature is lower than 5 degrees, it will start the antifreeze, the pump starts to work, the water temperature reaches 12 degrees, the pump stops working. Heating season, it is recommended not to pull the power, keep the power state machine has anti-freeze function.